Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More

Losing Angry Customers

This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More

In The News:

Finding Customer Loyalty in a Multichannel World
TechRepublic
How to Improve Customer Service Oracle Discover how a good customer relationship management tool can not only please customers, but save your company both ...
Oracle Announces Availability of Oracle Utilities Meter Data Management 2.0 ...Advertiser Talk
2010 Service & Leadership Trends in Customer SupportTechRepublic

all 102 news articles »

Star Tribune, Minneapolis, John Ewoldt column
TMCnet
I recommended asking for some sort of small payback for service snafus when businesses get sloppy with customer service. Mary Rubbelke of Bloomington asked ...

and more »

Parental Viewing Support Guide
Seattle Post Intelligencer (blog)
It was very easy, so before the Chicago game (and what a game it was) I exchanged his ticket at the Customer Service window at Qwest for a handicap seat ...


Labor Day schedule for Houston services
Houston Chronicle
Monday: Buses and METRORail will run on a regular Sunday schedule; no Park & Ride service; METROLift's reservation and customer service offices closed and ...


Telecommunications regulator tackles telcos over poor service
The Australian
The Australian Communications and Media Authority has warned it will impose binding standards for customer service unless the industry improves its ...

and more »

About My Job: The Customer Service Rep
The Atlantic (blog)
Below the fold is an actual letter I wrote to the customer service people at Verizon Wireless. Once upon a summer job I answered phones at Mazda Motors of ...
Best Customer Service Reps Bend the Rules.Tapped (blog)

all 2 news articles »

Frank Blake is Home Depot's 'calmer-in-chief'
Seattle Times
On the other hand, Home Depot still lags archrival Lowe's and smaller hardware stores for customer service, external surveys say. ...

and more »

2010 Service & Leadership Trends in Customer Support
TechRepublic
It assesses the state of customer service issues specifically, what the support industry does and how well it does it. (Is this item miscategorized? ...


Skills needed for customer service jobs
Helium
If so, you might consider a job in customer service. While it can be a drag at times, it can be a great way to obtain some extra money while you wait for ...


Kansas City Star
How I Got the Job: Makeba Williams, 34
Kansas City Star
... a peer network and to be familiar with how colleagues in your field or industry can help you achieve your customer service goals and objectives. ...

Google News
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The Marvelous World of Metaphors

Recognize metaphors from every angle and round up more insight... Read More

Be the Customer: See Yourself as Your Customers Do

What do your customers experience when they interact with your... Read More

5 Golden Online/Offline Business Rules To LIVE Or DIE By

Whether online or off, if you plan on running or... Read More

Leverage Customer Capital First

If you're still dreaming about raising outside capital for your... Read More

Revealed ? A Simple Formula For Success! Exceeding Expectations

Delight = Customer Expectation plus 1. This was the simple... Read More

Stand Out in Business the Write Way

When was the last time you received a handwritten note... Read More

11 Ways to Get What You Want - Be a Clever Customer!

We all want great service, whether we are buying our... Read More

Dont Work with Jerks: How to Recognize a Difficult Client Early

Five minutes into the call I knew this client was... Read More

Make Your Customer Your Friend

The simplest way to describe a 'durian' (pronounced doo-ree-ann) is... Read More

Cheap To Keep

You've heard it all before when it comes to stats... Read More

The 7 Principles of Business Integrity

If you have integrity, nothing else matters. If you don't... Read More

Astonish your Customers With These Customer Service Tips

Customer service today is getting worse. Win customers over and... Read More

From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer

It's a salesperson's worst nightmare- the phone call that comes... Read More

If Everyone Thinks They Give Good Service, Why Do We As Customers Think Its Poor!

First of all let's look at what customer service is... Read More

Whats The Customer Service Buzz About Your Business?

If you're a regular reader of my column you know... Read More

Customers - Hold Onto the Ones Youve Got

You probably spend a great deal of your time looking... Read More

3 Special Benefits Every Customer Wants

Every customer looks for 3 special benefits when they do... Read More

To Complain and Win! - My Personal Recipe

Prime directive: Make sure your claim is reasonable! Otherwise, forget... Read More

11 Moments of Truth

These moments come when a customer or client?1. Hears someone... Read More

Are You Putting Technology Before Your Customers?

Which is more important the technology or the customer?The one... Read More

Restaurant Owners ? How Important are People Skills?

You are serving great food. Your establishment is new, spotless... Read More

Clients?Do You Really Need Them?

Running a successful business takes a lot of energy and... Read More

Is Your CRM (Customer Relationship Management) System Doomed To Fail?

"Right, People. Let's blast out that mail campaign we've been... Read More

One of the Secrets of a Great Customer Experience

A few weeks ago we conducted our annual "Customer Experience... Read More

8 Critical Steps to Establish a Customer Service Culture

"Every company's greatest assets are its customers, because without customers... Read More